Shipping Policy
Last Updated: June 30, 2025
At olthauling.shop, we are committed to delivering a clear and dependable shipping experience. This Shipping Policy details our shipping practices, helping ensure you know what to expect with every order.
1. Shipping Coverage and Restrictions
1.1 Areas We Serve
We offer shipping in the united states.
1.2 Shipping Restrictions
Please note, we currently do not ship to worldwide.
2. Shipping Costs
2.1 Shipping
we offer flat $5 shipping on all products.
3. Shipping Methods and Timeframes
3.1 Shipping Carrier
We work with trusted carriers like FedEx and UPS to ensure secure and efficient delivery.
3.2 Processing and Shipping Time
- Order Processing: 1-2 business days to prepare orders.
- Transit Time: Once shipped, orders typically arrive within 4-6 business days domestically, depending on location.
3.3 Business Days
We operate Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays will be processed on the next business day.
4. Order Tracking
4.1 Tracking Information
After your order is shipped, you’ll receive a tracking number and an estimated delivery date by email. For real-time updates, visit our Order Tracking page.
5. Delivery Details
5.1 Standard Delivery
Most orders do not require a signature upon delivery unless specifically requested.
5.2 Large or Bulky Items
For larger items, such as specific hunting backpacks, our delivery partners may require a delivery appointment and a signature upon receipt.
5.3 Missed Deliveries
If a delivery attempt is missed, the carrier may leave a notice or attempt to reschedule. After three attempts, your package may be held at a local facility for pickup.
6. Shipping Issues
6.1 Lost Packages
If tracking information shows no updates for 5 business days, please contact Customer Support at info@olthauling.shop. We’ll initiate an investigation with the carrier and may arrange a replacement if necessary.
6.2 Damaged Packages
If your order arrives damaged, please refuse delivery if possible and notify our Customer Support team within 48 hours. We’ll arrange a replacement or initiate a return.
6.3 Incorrect or Missing Items
Should you receive an incorrect item or discover missing items, contact us within 7 days of delivery, and we’ll resolve it by shipping the correct or missing items promptly.
7. Order Changes and Cancellations
7.1 Order Modifications
If your order has not shipped, contact Customer Support with your order number and requested changes. We’ll do our best to accommodate modifications.
7.2 Order Cancellations
You may cancel an order for a full refund as long as it has not shipped. Once shipped, cancellations are no longer possible, but you may refer to our Return and Refund Policy for further assistance.
8. Delivery Commitment
8.1 Delays
Unanticipated events, like weather conditions, may delay deliveries. We’ll keep you informed by email if delays occur.
8.2 Environmental Responsibility
We prioritize sustainable practices, utilizing recyclable packaging and selecting eco-friendly shipping routes when possible.
9. Customer Support
Cutoff time 4:00 (GMT-05:00) Eastern Standard Time
Order processing time 1-2 days (Mon-Fri)
Transit Time: 4-6 days (Mon-Fri)
Delivery time 5-8 days (Mon-Fri)
Contact Information
Trade name: Olt Hauling
Customer Support: 24/7
Business Hours: Monday to Friday from 9 a.m. to 8 p.m.
Business Contact: +1 (336) 548-3019
Business Mail: info@olthauling.shop
Business Address: 349 Pam Drive, Winston-Salem, North Carolina 27107, United States