FAQ

Is your website secure?

Yes. Our website uses SSL encryption to protect all data transmissions, and we are PCI compliant. All credit card payments are processed securely through SSL, ensuring your payment details remain safe at all times.

Can I edit my order after placing it?

Once an order is submitted contact us right away via phone or email, and your order has not yet been packed or labeled for shipping, we will gladly accommodate your requested changes.

How often do you restock sold-out items?

We maintain good inventory levels for our staple items, restocking them approximately once every quarter. For trend-driven products, we update stock more frequently to keep our collection fresh and exciting.

How often do you receive new items?

We constantly track the latest fashion trends and prepare new styles for our customers. When we notice high demand for a specific item, we stock it quickly. We also keep our customers informed through our social media platforms.

How soon will I receive my order?

Orders are processed within 1-2 business days (Monday–Friday, excluding holidays). Once shipped, delivery typically takes 4–6 business days, depending on your location.

How do I report a lost or damaged package?

If your order has not arrived by the expected delivery date, please contact us immediately by email so we can track it for you. If you receive a damaged package, inform the delivery driver right away. If the package was left during your absence, take clear photos of the damage and the shipping label, then email them to us so we can file a claim with the carrier. Refunds are processed once the carrier approves the claim.

How do I report missing, incorrect, or defective items?

If your order contains missing items, wrong items, or defects, please contact us at help@olthauling.shop. Provide your invoice number along with details and quantities of the affected items. We will respond with instructions on how to proceed.

Do you charge restocking fees?

We do not charge any restocking fees.

What is your Return and Exchange Policy?

We offer a 30-day return and exchange policy for eligible items. Please refer to our Return and Refund Policy for full details.

For More Information

Business Name: Olt Hauling

Operating Hours: 8:30 AM to 6:30 PM (Monday to Friday)

Talk To Us: +1 (336) 548-3019

Email: help@olthauling.shop

Office Address: 349 Pam Drive, Winston-Salem, North Carolina 27107, United States